FAQs

**Frequently Asked Questions (FAQs)**

**What are your shipping times?**  
Orders are processed within 1–3 business days. Shipping within Jamaica usually takes 2–5 business days. International orders typically arrive within 7–15 business days, depending on the destination and shipping method selected.

**Do you ship internationally?**  
Yes! We ship worldwide. Shipping rates and delivery times will be calculated at checkout based on your location. International customers are responsible for any customs or import taxes.

**How do I track my order?**  
Once your order ships, we’ll send you a confirmation email with tracking details. You can also log in to your Junopets account to check your order status.

**What is your return policy?**  
We accept returns within 10 days of receipt for items in their original condition. Perishable goods and clearance items are non‑returnable. Please see our Shipping & Returns Policy for full details.

**How do I contact Junopets?**  
Our support team is happy to help! Email us at support@junopets.com or use the contact form on our Contact page. We typically respond within 24 hours on business days.

**Do you offer bulk or wholesale orders?**  
At this time we focus on individual customers, but please reach out to support@junopets.com with your request and we’ll see if we can accommodate.